CoreTech has developed a worldwide service and support network to support our IoT deployments. We work with leading retail intelligence providers, retail property owners, directly with retailers and Transport hubs.
All CoreTech engineers are fully trained in product support and carry an array of spare parts, replacement hardware and diagnostic tools to allow them solve over 95% of support calls on site.
Backed by our specialist 3C real-time CRM portal and reporting tool, we can offer support as a white label or branded solution.
Field engineers update service & support calls in real time whilst on our clients site and are fully tracked to allow complete transparency on the progression to resolve of the service visit
We supply a global reach to an assured standard. We track, monitor and quality control all service visits and can help manage customer reporting and stock control.