Outsource implementations, support and maintenance - worldwide
For the majority of solution providers in the customer data and retail intelligence industry, data is the core business activity – and the core revenue driver.
And yet many companies still carry a staff of installation engineers even though some weeks there’s little work and other weeks there is a large rollout project requiring third party recruitment just to deliver the work on time.
Why carry the burden of costs, training, recruitment, support systems, holidays; health and safety compliance, risk; peaks and troughs of work; stock control, storage and management?
CoreTech Outsource Solutions
CoreTech offers you the option to completely outsource your implementation, support and maintenance – whether it’s your home market or for anywhere in the world.
Customers that have used this approach have quickly benefitted from:
- Cost savings
- Improved services to their customers
- Reduced capital expenditure outlay and more to invest in growth
- Improved flexibility
- Access to a larger skills resource whenever you need it
We handle all the TUPE requirements, systems migration; offer your staff a great place to work, training, job satisfaction and potentially greater chances of personal development; we offer real-time reporting, white label management systems, business framework guarantees; performance guarantees and SLAs; finance options and flexibility.
Other benefits might include:
- Brand protection and reputation management
- Improved first fix times
- Improved communications
- Improved service performance
- Vastly reduced ‘settling in period’ as engineers learn technologies and contract deliverables
- Leading to reduced data patching
- Increased customer satisfaction
- Increased customer retention
- Reduced overall support costs
- Access to economies of scale
- Combined implementation & support costs reduction
- Greatly reduce stock movement charges
- Greatly reduced training costs
- Reduced chargeable site visits
- Correct first time diagnostics
- Reduced administration costs