Outsource implementations, support and maintenance - worldwide

For the majority of solution providers in the customer data and retail intelligence industry, data is the core business activity – and the core revenue driver.

And yet many companies still carry a staff of installation engineers even though some weeks there’s little work and other weeks there is a large rollout project requiring third party recruitment just to deliver the work on time.

Why carry the burden of costs, training, recruitment, support systems, holidays; health and safety compliance, risk; peaks and troughs of work; stock control, storage and management?

CoreTech Outsource Solutions

CoreTech offers you the option to completely outsource your implementation, support and maintenance – whether it’s your home market or for anywhere in the world.

Customers that have used this approach have quickly benefitted from:

  • Cost savings
  • Improved services to their customers
  • Reduced capital expenditure outlay and more to invest in growth
  • Improved flexibility
  • Access to a larger skills resource whenever you need it

We handle all the TUPE requirements, systems migration; offer your staff a great place to work, training, job satisfaction and potentially greater chances of personal development; we offer real-time reporting, white label management systems, business framework guarantees; performance guarantees and SLAs; finance options and flexibility.

Other benefits might include:

  • Brand protection and reputation management
  • Improved first fix times
  • Improved communications
  • Improved service performance
  • Vastly reduced ‘settling in period’ as engineers learn technologies and contract deliverables
  • Leading to reduced data patching
  • Increased customer satisfaction
  • Increased customer retention
  • Reduced overall support costs
  • Access to economies of scale
  • Combined implementation & support costs reduction
  • Greatly reduce stock movement charges
  • Greatly reduced training costs
  • Reduced chargeable site visits
  • Correct first time diagnostics
  • Reduced administration costs