Service and support
In addition to our experience with project management and implementation services we can also offer our expertly trained engineers to provide the ongoing support for your clients installed systems.
CoreTech Solutions offer 3 levels of SLA support, Gold, Silver & Bronze which offer a guaranteed level of service and also provides valuable up-sell opportunities to your clients by increasing your service levels.
The first step in issue resolution is to access the system remotely. This happens at CoreTech Solutions as our helpdesk team are there to access the clients systems and provide whatever support is required to resolve the issue.
At all stages of the issue resolution process the inquiry can be viewed by you and your clients via the CoreTech Control Centre - 3C in real time.
This web based application can be used on any web enabled PC and can be re-skinned to fit the look and feel of your company before presented to your customers. Information on call status, inquiry completion and alerts can be easily accessed.